Overview

Founded in 1991, Pacific Internet is one of Asia's leading ICT brands and the first internet service provider in Singapore. With a strong presence across Singapore, Malaysia, Thailand, Indonesia, and the Philippines, Pacific Internet provides a comprehensive range of solutions, including internet connectivity, cloud services, cybersecurity, and managed services. As the company continued to expand, managing internal approval workflows became increasingly challenging.

To address these issues, Pacific Internet adopted LTAPPS Approval Hub, streamlining their approval processes and improving productivity across the organization.

Website: https://www.pacificinternet.com/

Challenges

Prior to implementing Approval Hub, Pacific Internet’s approval processes were largely manual or managed via email. This created several operational challenges, including:

• Lack of traceability and accountability, making it difficult to track the status of requests.
• Inefficient reporting, with managers finding it challenging to produce accurate reports on approval workflows.
• Bottlenecks in the approval process due to the manual nature of managing requests.

These issues were impacting the company’s overall efficiency and the ability to manage internal requests in a timely and organized manner.

Solution

Pacific Internet evaluated several solutions, including another option from India built on SharePoint. Ultimately, they chose Approval Hub due to its strong support and responsiveness from the LTAPPS's team.

Key features that stood out for Pacific Internet included:

• Multi-step approval workflows, allowing them to define multiple stages of approval.
• Customizable forms, enabling them to tailor requests to specific business needs.
• Centralized management, bringing all approvals into one platform, eliminating the need for email-based requests.
• Reporting capabilities, which allowed the generation of reports for better visibility and accountability.

Implementation

Implementing Approval Hub came with a few challenges, as Pacific Internet needed to tailor the solution to fit their organizational requirements. While the system required some adjustments, and a few minor bugs were encountered, LTAPPS’s team.

According to Erasmus Ng – Head of Product, "There were some bugs, like issues with currency commas and static names, but the LTAPP team was very responsive in fixing many of them."

Despite these challenges, the overall onboarding process was smooth, and the team quickly adapted to using the platform.

Results

Since adopting Approval Hub, Pacific Internet has experienced several key improvements:

• Centralized approval workflows: The system now allows Pacific Internet to manage approvals in one place, ensuring consistency and better visibility.
• Improved reporting: With Approval Hub’s reporting tools, Pacific Internet can generate accurate reports and print individual requests, making it easier to track progress and accountability.
• Enhanced productivity: By automating approval workflows, the team has saved time and improved overall productivity.
• Seamless communication: Approvers are now notified via email in real-time when new requests are made, streamlining communication between requesters and managers.

Feedback

Pacific Internet has highlighted several key benefits of using Approval Hub:

• Reporting capabilities: The ability to generate and print reports has been one of the most valuable features for the company.
• Customization: The platform’s ability to tailor workflows and forms to meet the company’s specific needs has been essential.
• Improved cross-department collaboration: With approval flows moving smoothly between departments, internal efficiency has greatly improved.

According to Erasmus Ng – Head of Product, "It suits well for most of our requirements. The stages of approvers and reporting have been especially helpful."

Looking Forward

While the experience with Approval Hub has been largely positive, Pacific Internet has expressed interest in further improvements to the platform. These include fixing existing bugs and adding features such as the ability to show all approvers in reports and request prints.

Despite this, Pacific Internet is confident that Approval Hub will continue to support their growing needs as the company expands. They would recommend the solution to other companies facing similar challenges, especially for those already using SharePoint.

“Yes, I would recommend Approval Hub, mainly because the support from LTAPP is excellent,” said Erasmus Ng – Head of Product.

Conclusion

Pacific Internet’s successful implementation of Approval Hub demonstrates how the right technology, paired with excellent customer support, can transform internal processes. With centralized approvals, better reporting, and improved accountability, the company has significantly enhanced its operational efficiency.

“Overall, Approval Hub is a great tool for managing approvals, especially for those already using SharePoint. We would recommend it to our other entities,” said Erasmus Ng – Head of Product.