Overview

Geodis Vietnam, a subsidiary of the global logistics giant GEODIS Group, handles complex supply chain solutions across air, ocean, road, and rail transport. With a large team managing diverse operations, efficient internal request and approval workflows are crucial. However, before implementing Approval Hub, Geodis Vietnam faced significant challenges in managing these processes.

Website: https://geodis.com/vn-en/

Problem/Challenge

"Approvals were scattered across multiple channels like email, chat, spreadsheets, paper, making it difficult to track progress or locate past decisions," explains Loi Nguyen, IT Manager at Geodis Vietnam. This fragmented approach led to frequent delays, unclear responsibilities, missed notifications, and a lack of visibility into request statuses. Manual follow-ups were time-consuming, and miscommunication often resulted in rework and errors. "Overall, the process lacked structure, consistency, and transparency—which affected both efficiency and accountability," Nguyen states. Time wasted chasing approvals and clarifying request details slowed down critical workflows, creating bottlenecks and frustration.

Solution

To address these challenges, Geodis Vietnam chose Approval Hub for its centralized, user-friendly solution designed to streamline approval workflows. "What stood out to us was its ability to consolidate all requests into one platform, with clear tracking, automated notifications, and role-based approvals," Nguyen says. The platform’s seamless integration with existing tools also reduced the need for manual updates and improved visibility for both requesters and approvers.

Implementation

The implementation process was smooth, with Approval Hub’s intuitive design and supportive team facilitating a seamless rollout. "The platform was easy to set up and configure, and the support team provided helpful guidance throughout the rollout," Nguyen notes. The team quickly adapted to the user-friendly interface, even those less tech-savvy.

Results/Benefits

Since implementing Approval Hub, Geodis Vietnam has experienced significant improvements in its request and approval processes. "The centralized platform provides better visibility into the status of each request, reduces processing time, and minimizes bottlenecks," Nguyen explains.

Approvers can now manage tasks in one place, with clear priorities and deadlines, while requesters can track progress without constant follow-ups.

Key benefits include:

• Improved Efficiency: Time saved through streamlined workflows and reduced manual follow-ups.
• Enhanced Visibility: Clear tracking and real-time updates on request statuses.
• Greater Accountability: Centralized platform ensures clear responsibilities and deadlines.
• Better Communication: Real-time discussions and notifications have reduced delays and miscommunication.
• Customized Workflows: The ability to tailor workflows and forms to specific departmental needs.

"The ability to customize approval workflows and forms has been a game-changer in tailoring Approval Hub to our organization’s specific needs," Nguyen states. "It’s helped us create a solution that truly fits our internal operations, rather than forcing teams to adapt to a rigid system."

Testimonial/Quote

"Approval Hub brings structure to previously chaotic approval processes, allowing teams to work more efficiently with full visibility and accountability. The ease of customization, intuitive user interface, and real-time notifications help reduce delays and miscommunication," says Loi Nguyen. "We would definitely recommend Approval Hub to other companies facing similar workflow challenges."

Conclusion

Approval Hub has transformed Geodis Vietnam’s approval processes, leading to significant improvements in efficiency, communication, and accountability. As Geodis Vietnam continues to grow, Approval Hub’s flexibility and scalability will ensure it remains a vital tool for streamlining operations.

Call to Action

Discover how Approval Hub can streamline your organization’s approval processes and boost efficiency. Visit https://ltaddins.com/portfolio/ApprovalHub.html to learn more.