Customer Success Story
Geodis Vietnam Streamlines Approvals and Boosts Efficiency with LTAPPS Approval Hub
Customer: Geodis Vietnam
Website: geodis.com/vn-en
Industry: Logistics & Supply Chain
Location: Vietnam-based, subsidiary of global GEODIS Group
Challenge: Fragmented approval processes causing delays and miscommunication
Solution: LTAPPS Approval Hub
Results: Streamlined workflows, improved visibility, enhanced accountability
Overview
Geodis Vietnam, a subsidiary of the global logistics giant GEODIS Group, handles complex supply chain solutions across air, ocean, road, and rail transport. With a large team managing diverse operations, efficient internal request and approval workflows are crucial. However, before implementing LTAPPS Approval Hub, Geodis Vietnam faced significant challenges in managing these processes.
By implementing LTAPPS Approval Hub, Geodis Vietnam achieved a centralized, transparent system. The company now benefits from:
- Centralized platform for all approval workflows
- Real-time tracking and visibility for all requests
- Automated notifications reducing delays and missed approvals
- Customizable workflows tailored to organizational needs
The Challenge: Fragmented and Chaotic Approval Processes
"Approvals were scattered across multiple channels like email, chat, spreadsheets, paper, making it difficult to track progress or locate past decisions," explains Loi Nguyen, IT Manager at Geodis Vietnam.
This fragmented approach led to frequent delays, unclear responsibilities, missed notifications, and a lack of visibility into request statuses. Manual follow-ups were time-consuming, and miscommunication often resulted in rework and errors.
Scattered Communication
Approvals spread across email, chat, spreadsheets, and paper made it difficult to track progress or locate past decisions.
Frequent Delays
Unclear responsibilities and missed notifications caused bottlenecks in critical workflows.
Limited Visibility
Lack of transparency into request statuses required constant manual follow-ups and clarifications.
Rework and Errors
Miscommunication resulted in frequent rework, creating frustration and wasted time.
"Overall, the process lacked structure, consistency, and transparency—which affected both efficiency and accountability," Nguyen states.
The Solution: Centralized Platform with Customization and Real-Time Tracking
To address these challenges, Geodis Vietnam chose Approval Hub for its centralized, user-friendly solution designed to streamline approval workflows. "What stood out to us was its ability to consolidate all requests into one platform, with clear tracking, automated notifications, and role-based approvals," Nguyen says.
The most critical features that addressed their pain points included:
Centralized Request Management
Consolidated all approval requests into a single platform, eliminating scattered communication across email, chat, and spreadsheets.
Automated Notifications & Tracking
Provided real-time notifications and clear tracking, reducing delays and missed approvals significantly.
Customizable Workflows & Forms
Allowed tailoring of approval workflows and forms to fit Geodis Vietnam's specific organizational needs and processes.
Role-Based Approvals
Enabled clear assignment of responsibilities with role-based approvals, improving accountability and reducing confusion.
The platform's seamless integration with existing tools also reduced the need for manual updates and improved visibility for both requesters and approvers.
Implementation: Smooth Rollout with Strong Support
The implementation process was smooth, with Approval Hub's intuitive design and supportive team facilitating a seamless rollout. "The platform was easy to set up and configure, and the support team provided helpful guidance throughout the rollout," Nguyen notes.
The team quickly adapted to the user-friendly interface, even those less tech-savvy. The strong collaboration between Geodis Vietnam's team and LTAPPS support ensured a successful transition from fragmented processes to a unified approval system.
Results/Benefits
Since implementing Approval Hub, Geodis Vietnam has experienced significant improvements in its request and approval processes. "The centralized platform provides better visibility into the status of each request, reduces processing time, and minimizes bottlenecks," Nguyen explains.
Approvers can now manage tasks in one place, with clear priorities and deadlines, while requesters can track progress without constant follow-ups.
"The ability to customize approval workflows and forms has been a game-changer in tailoring Approval Hub to our organization’s specific needs," Nguyen states. "It’s helped us create a solution that truly fits our internal operations, rather than forcing teams to adapt to a rigid system."
Client Testimonial
"Approval Hub brings structure to previously chaotic approval processes, allowing teams to work more efficiently with full visibility and accountability. The ease of customization, intuitive user interface, and real-time notifications help reduce delays and miscommunication. We would definitely recommend Approval Hub to other companies facing similar workflow challenges."
Conclusion
Approval Hub has transformed Geodis Vietnam’s approval processes, leading to significant improvements in efficiency, communication, and accountability. As Geodis Vietnam continues to grow, Approval Hub’s flexibility and scalability will ensure it remains a vital tool for streamlining operations.
Call to Action
Discover how Approval Hub can streamline your organization’s approval processes and boost efficiency. Visit https://ltaddins.com/portfolio/ApprovalHub.html to learn more.