Customer Success Story
How ITstation Co., Ltd. Secured Operational Efficiency Using LTAPPS Approval Hub & Time Off™
Customer: ITstation Co., Ltd.
Website: itst.co.kr
Industry: Information Security / Software Development
Location: South Korea
Experience: 20+ years with 300+ customers
Challenge: Fragmented workflows and "Email Fatigue"
Solution: LTAPPS Approval Hub & LTAPPS Time Off™
Results: Faster approvals, 100% visibility, reduced HR workload
The Customer: A Pillar of Korea's Information Security
With over 20 years of experience and a network of 300+ customers, ITstation Co., Ltd. is a leader in Korea's information security landscape. As a provider of Patch Management Systems (PMS) and other critical security solutions, the company operates with a high standard for technological innovation and internal workflow precision.
For a high-growth security firm of this caliber, efficient internal processes are not just a convenience—they're essential to maintaining the agility and reliability that clients expect.
The Challenge: Fragmented Workflows and "Email Fatigue"
Before partnering with LTAPPS, ITstation relied on traditional methods—Excel spreadsheets and email chains—to manage employee leave and internal approvals. For a high-growth security firm, this manual approach created several critical pain points.
Calculation Errors
Manual tracking of leave balances led to inconsistencies and errors that required constant correction.
Bottlenecks
Approvals were frequently delayed when emails were overlooked or buried in crowded inboxes.
Zero Visibility
Employees and managers lacked a real-time view of request statuses, leading to frustration and constant follow-ups.
Administrative Drain
Managers spent more time on coordination than on core security development tasks.
"Internal operations slowed down, and a significant amount of time was spent on administrative coordination rather than core tasks," explains ITstation's Head of Security.
The Solution: A Seamless, "Korean-Friendly" Integration
ITstation needed a solution that lived where their work happened: Microsoft 365. They chose the combination of LTAPPS Approval Hub and LTAPPS Time Off for two primary reasons:
Deep M365 Integration
The ability to work natively within Microsoft Teams and Outlook, eliminating the need to switch between multiple platforms.
Language Flexibility
While many global apps lack Korean support, LTAPPS provided the unique ability to customize UI labels and form fields into Korean.
"This flexibility allowed us to provide a Korean-friendly user experience without additional development or cost, making the solution both practical and competitive," the spokesperson noted.
Key Differentiator
The ability to fully customize the interface into Korean was a game-changer for ITstation, addressing a common pain point for Korean organizations seeking global M365 solutions.
The Implementation: Speed and Simplicity
The setup required minimal IT resources. Instead of complex coding, ITstation was able to configure the apps through simple settings to align with their specific organizational policies and multi-step approval flows.
- No-Code Configuration: Customizable settings instead of development work
- Multi-Step Workflows: Easily configured approval chains matching organizational hierarchy
- Minimal IT Resources: Quick deployment without heavy technical involvement
- Native M365 Experience: Seamless integration with existing Teams and Outlook workflows
The Results: Transparency and Accelerated Processing
Since adopting the LTAPPS suite, ITstation has seen a measurable shift in productivity and operational efficiency:
Reduced Processing Time
Approvals that used to take days are now handled promptly via Teams notifications, dramatically improving response times.
Eliminated Administrative Overhead
Automated leave balance calculations have removed manual errors and repetitive follow-up inquiries.
Unified Communications
The reliance on email follow-ups has vanished, as the entire history is recorded within the Teams/SharePoint ecosystem.
Scalability
As ITstation grows, the system is designed to scale with them without requiring new development.
The Verdict: Professional Support and Real-World Value
Beyond the software, ITstation highlighted the quality of the LTAPPS support team, describing their assistance as "prompt and professional" throughout the rollout.
"We would confidently recommend LTAPPS Approval Hub and LTAPPS Time Off to other organizations using Microsoft 365. Their flexibility, ease of use, and rapid time-to-value clearly differentiate them from alternative solutions."
At a Glance
- Industry: Information Security / Software Development
- Key Results: Faster approval cycles, 100% visibility, reduced HR workload
- Critical Feature: Korean language customization and multi-step workflows
- Platform: Microsoft Teams, Outlook, and SharePoint
How to Use This Success Story
Target the Korean Market
Emphasize the "Korean-friendly" aspect. Many companies in Korea struggle to find M365 apps that allow them to change English labels to Korean.
Bundle the Apps
This is a perfect example of how Approval Hub + Time Off work together as a "Workplace Management Suite."
Conclusion
LTAPPS Approval Hub and Time Off have transformed ITstation's internal operations, bringing structure, transparency, and efficiency to previously fragmented workflows. As a leader in Korea's information security industry, ITstation now has the operational foundation to scale their business without being held back by administrative bottlenecks.
The combination of deep M365 integration, Korean language support, and minimal implementation requirements made LTAPPS the ideal choice for ITstation—and a compelling option for other organizations in similar situations.
Call to Action
Discover how LTAPPS Approval Hub and Time Off can streamline your organization's approval processes and time-off management.