Customer Success Story
Margins Group Achieves Over 50% Faster Leave Approvals and 100% Data Accuracy with LTAPPS Time Off
Customer: Margins Group
Website: marginsgroup.com
Industry: Identity Solutions (Secure Card Manufacturing, Access Control Systems)
Location: Ghana-based with international presence across 8 countries
Challenge: Fragmented manual leave management process causing errors and delays
Solution: LTAPPS Time Off
Results: 50%+ faster approvals, dramatically reduced errors, real-time transparency
Overview
Margins Group, a leader in identity solutions with a 34-year history and an international footprint, struggled with a fragmented and time-consuming manual process for managing employee leave. The reliance on spreadsheets, emails, and manual tracking led to frequent errors, delays, and employee dissatisfaction.
By implementing LTAPPS Time Off, Margins Group achieved a streamlined, centralized, and accurate system. The company now benefits from:
- A 50%+ reduction in average leave approval time
- Dramatically reduced error rates in leave calculations and record-keeping
- Real-time transparency and enhanced employee satisfaction
- Centralized management for its multi-location operations
The Challenge: Manual Processes Drove Errors and Inefficiencies
Prior to adopting LTAPPS Time Off, Margins Group's employee leave management was handled manually using a spreadsheet-based system. Employees submitted requests via email, which were then reviewed and manually recorded by HR staff.
This process created several significant pain points:
Frequent Errors
The heavy dependence on manual data entry led to frequent errors and inconsistent data.
Delayed Approvals
Approval timelines were inconsistent, resulting in bottlenecks and delays that disrupted project schedules and resource allocation.
Lack of Visibility
Managers struggled to access up-to-date information on leave balances and usage, causing scheduling conflicts and hindering workforce planning.
Low Morale
Employees expressed frustration over unclear leave balances and inconsistent responses, impacting morale and trust in HR processes.
The overall inefficiency increased the administrative workload and negatively affected operational productivity.
The Solution: Integration, Customization, and Real-Time Data
Margins Group selected LTAPPS Time Off after an extensive evaluation, primarily because of its seamless integration with Microsoft 365 and its ability to support the company's complex multi-location operations.
The most critical features that addressed their pain points included:
Automated Leave Workflows
Streamlined the entire request-and-approval process, eliminating manual tracking and reducing bottlenecks.
Real-Time Calculations & Reporting
Provided instant, accurate visibility into leave balances and usage for all stakeholders, minimizing human error.
Multi-Location Support & Customization
The system was easily configured to match Margins Group's unique internal policies and custom approval hierarchies across all subsidiaries.
Self-Service Functionality
Empowered employees to manage their own requests and view their balances, while notifications kept all staff informed throughout the process.
The implementation was facilitated by strong collaboration between the Margins Group IT/HR teams and the LTAPPS support staff (Long Truong), which ensured a smooth transition despite the initial challenge of migrating historical leave data.
The Impact: Measurable Improvements in Efficiency and Accuracy
Since implementing LTAPPS Time Off, Margins Group has seen significant and measurable process improvements:
| Metric | Improvement | Details |
|---|---|---|
| Approval Speed | Over 50% faster | The average time required to approve leave requests has dropped by more than 50% due to automated workflows and instant notifications. |
| Accuracy | Dramatically reduced errors | Error rates in leave calculations and record-keeping have been dramatically reduced, ensuring data consistency. |
| Transparency | Real-time visibility | Both employees and managers now have real-time visibility into leave balances, requests, and approvals, leading to greater trust and fewer disputes. |
| Productivity | Increased | Managers and employees spend significantly less time on administrative tasks related to leave management, allowing them to focus on core business operations. |
The integration with SharePoint has further streamlined the workflow by allowing for centralized document management and easy access to reporting dashboards.
Future Outlook and Recommendation
Margins Group is confident that LTAPPS Time Off will continue to support its needs as the company expands, thanks to the platform's inherent scalability and flexibility. The company is looking forward to future enhancements, including the integration of LTAPPS Time Off with Microsoft Teams and Outlook for seamless notifications and calendar synchronization.
Recommendation from Margins Group
Margins Group highly recommends LTAPPS Time Off to other companies.
"What truly sets the platform apart is its combination of flexibility, scalability, and user-friendly design. The ability to customize the system to align with unique company policies ensures a seamless fit for diverse organizational needs. With its robust features and adaptability, LTAPPS Time Off stands out as a reliable solution that can support both current requirements and future growth."
Learn more about Margins Group: https://marginsgroup.com/
Key Benefits
50%+ Faster Approvals
Dramatically reduced approval times
100% Data Accuracy
Eliminated manual entry errors
Real-Time Visibility
Instant access to leave data
Multi-Location Support
Centralized management across 8 countries
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