Customer Success Story
Pacific Internet Enhances Approval Workflows with LTAPPS Approval Hub
Customer: Pacific Internet
Website: pacificinternet.com
Industry: ICT Services (Internet Service Provider, Cloud, Cybersecurity)
Location: Singapore (with presence across Asia)
Challenge: Manual email-based approval workflows lacking traceability
Solution: LTAPPS Approval Hub
Results: Centralized workflows, improved reporting, enhanced productivity
Overview
Founded in 1991, Pacific Internet is one of Asia's leading ICT brands and the first internet service provider in Singapore. With a strong presence across Singapore, Malaysia, Thailand, Indonesia, and the Philippines, Pacific Internet provides a comprehensive range of solutions, including internet connectivity, cloud services, cybersecurity, and managed services.
As the company continued to expand, managing internal approval workflows became increasingly challenging. To address these issues, Pacific Internet adopted LTAPPS Approval Hub, streamlining their approval processes and improving productivity across the organization. The company now benefits from:
- Centralized approval workflows: All approvals managed in one platform
- Improved reporting: Accurate reports with tracking and accountability
- Enhanced productivity: Automated workflows saving time and effort
- Better communication: Real-time email notifications for approvers
The Challenge: Manual Processes and Lack of Visibility
Prior to implementing Approval Hub, Pacific Internet's approval processes were largely manual or managed via email. This created several operational challenges that impacted the company's overall efficiency and ability to manage internal requests in a timely and organized manner.
Lack of Traceability
Difficult to track the status of requests and maintain accountability across the approval process.
Inefficient Reporting
Managers found it challenging to produce accurate reports on approval workflows.
Process Bottlenecks
Manual nature of managing requests created delays and inefficiencies in the approval process.
The Impact: Significant Process Improvements
Since adopting Approval Hub, Pacific Internet has experienced several key improvements:
| Metric | Improvement | Details |
|---|---|---|
| Workflow Centralization | 100% | All approvals managed in one place, ensuring consistency and better visibility |
| Reporting | Significantly Enhanced | Can now generate accurate reports and print individual requests easily |
| Productivity | Improved | Automated workflows saving time and improving overall productivity |
| Communication | Streamlined | Approvers notified via email in real-time when new requests are made |
Feedback and Recommendation
Pacific Internet has highlighted several key benefits of using Approval Hub, including reporting capabilities, customization options, and improved cross-department collaboration.
"It suits well for most of our requirements. The stages of approvers and reporting have been especially helpful. What truly sets the platform apart is the excellent support from LTAPP. Overall, Approval Hub is a great tool for managing approvals, especially for those already using SharePoint. We would recommend it to our other entities."
While the experience with Approval Hub has been largely positive, Pacific Internet has expressed interest in further improvements to the platform, including fixing existing bugs and adding features such as the ability to show all approvers in reports and request prints. Despite this, Pacific Internet is confident that Approval Hub will continue to support their growing needs as the company expands.
Learn more about Pacific Internet: https://www.pacificinternet.com/
Key Benefits
Centralized Management
Enhanced Reporting
Customization
Excellent Support
Ready to transform your approval workflows?
Discover how LTAPPS Approval Hub can help your organization achieve the same success as Pacific Internet.
Learn More About LTAPPS Approval Hub View Pricing